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Privacy policy
Privacy Policy
us.nooe.co-Palindrome Design India Private Limited
Last Updated: August 2026
Palindrome Design India Private Limited ("Company" or "We" or "Us") is dedicated to maintaining robust privacy protections for all users of us.nooe.co ("You"). This Privacy Policy ("Policy") is designed to inform You of how We collect, use, and safeguard the information You provide to Us, and to assist You in making informed decisions when using Our website and services.
For the purposes of the General Data Protection Regulation (GDPR) and UK GDPR, the Company is the data controller of Your personal data.
For any questions or concerns regarding this Policy, write to Us at globalsupport@nooe.co. We respond within 1 business day.
WHAT INFORMATION WE COLLECT
We collect "non-personal information" and "personal information".
Non-Personal Information
Non-personal information refers to information that cannot be used to personally identify You. This includes anonymous usage data, general demographic information, referring and exit pages and URLs, platform types, number of clicks, pages viewed, products browsed, products added to cart, time spent on pages, scroll depth, search queries made on the website, and general user behaviour patterns.
Personal Information
Personal information refers to information that can be used to personally identify You. We collect the following personal information:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (processed securely through Our payment partner-We do not store card details)
- Account credentials, where You choose to create an account
Information Collection via Technology
In an effort to improve the quality of Our service, We track information provided to Us by Your browser when You view or use Our website-such as the website You came from (the "referring URL"), the type of browser You use, the device from which You connected, the time and date of access, and other information that does not personally identify You. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to Your browser from Our servers and stored on Your device. Sending a cookie to Your browser enables Us to collect non-personal information about You and keep a record of Your preferences when utilising Our services, both on an individual and aggregate basis.
You can adjust Your cookie settings through Your browser at any time. Please note that if You disable or refuse cookies, some parts of the website may become inaccessible or not function properly.
When You first visit us.nooe.co, You will be presented with a cookie consent banner. You may accept all cookies, manage Your preferences by category, or decline non-essential cookies. Your preferences will be stored and respected across sessions.
The cookies used by the Company have been categorised below:
| Category | Description |
| Strictly Necessary Cookies | Essential for the website to function. These cannot be disabled. Without these cookies, services You have requested cannot be provided. |
| First Party Analytics Cookies | Allow Us to measure and improve the performance of Our website and provide more relevant content. These cookies do not collect information that identifies a visitor at an individual level. |
| Performance Cookies | Generally third-party cookies from vendors We work with that collect information about Your visit and use of Our website-such as which pages You visit most often. All information collected is anonymous and used solely to improve how the website works. |
| Functionality Cookies | Allow the website to remember choices You make and provide enhanced, personalised features. These cookies cannot track Your browsing activity on other websites. |
| Advertising and Social Media Cookies | Used to deliver advertisements more relevant to You and Your interests; limit the number of times You see an advertisement; measure campaign effectiveness; and understand user behaviour after viewing an advertisement. Placed on behalf of advertising networks with Our permission. |
Information Collection via Account Creation
To use certain features of Our website, You may register and create a personal account by providing Your email address and creating a username and password. By registering, You authorise Us to collect, store, and use Your email address in accordance with this Policy.
HOW WE USE YOUR INFORMATION
We use the information We collect from You for the following purposes:
- To process and fulfil Your orders, including payment processing and international delivery
- To communicate with You regarding Your order status, tracking, and any related queries
- To send marketing and promotional communications where You have opted in-You may unsubscribe at any time
- To personalise Your experience on the website
- To improve Our products and website through analytics
- To comply with applicable legal and regulatory obligations
- To prevent fraud and maintain the security of Our platform
Lawful Basis for Processing-EU and UK Customers
For users in the European Union and United Kingdom, We process Your personal data on the following lawful bases:
- Performance of a contract-to process and fulfil Your orders
- Legitimate interests-to prevent fraud, improve Our website, and understand usage patterns
- Consent-to send marketing communications. You may withdraw Your consent at any time
- Legal obligation-to comply with applicable tax, customs, and regulatory requirements
HOW WE SHARE YOUR INFORMATION
We do not sell, trade, rent, or otherwise share Your personal information with third parties for marketing purposes without Your consent. We share Your information only with the following service providers, solely to the extent necessary to operate Our website and fulfil Your orders:
| Service Provider | Purpose |
| Shopify | Store platform and secure data hosting |
| ShipGlobal | Fulfilment, logistics, and export documentation |
| Shipglobal / Aramex | International shipping and delivery |
| Aftership | Order tracking and delivery notifications |
| Google Analytics / Google Tag Manager | Website analytics and performance measurement |
| Meta (Facebook Pixel) | Advertising and remarketing |
All service providers are contractually bound to process Your information solely on Our instructions and in accordance with applicable data protection law. They may not use Your data for their own purposes.
We may share Your information with regulatory or law enforcement authorities where We have a good-faith belief that disclosure is required to comply with a legal obligation, protect the rights or safety of Our users, or prevent fraud.
In the event that the Company undergoes a merger, acquisition, or sale of assets, Your personal information may be among the assets transferred. Any acquiring party will be required to honour this Privacy Policy.
INTERNATIONAL DATA TRANSFERS
The Company is based in India. When You use us.nooe.co, Your personal data may be transferred to and processed in countries outside Your own-including the United States, where Shopify, Google, and Meta operate their infrastructure.
Where We transfer data from the European Economic Area (EEA) or the United Kingdom to countries not recognised as providing an equivalent level of data protection, We rely on appropriate safeguards including standard contractual clauses approved by the European Commission or the UK Information Commissioner's Office, as applicable.
HOW WE PROTECT YOUR INFORMATION
We implement security measures designed to protect Your information from unauthorised access. We further protect Your information through the following technological measures:
- Encryption and secure socket layer (SSL) technology for all data transmission
- Firewalls to protect against unauthorised access
- Payment data is processed through Paytring in accordance with applicable security standards-We do not store Your card details
- Your data is stored on Shopify's secure cloud infrastructure, which maintains enterprise-grade security controls
However, no security system is impenetrable. By using Our website, You acknowledge and agree to assume these inherent risks.
DATA RETENTION
We retain Your personal data for as long as is necessary to fulfil the purposes described in this Policy. Order and transaction records are retained for a minimum of 7 (seven) years for tax and legal compliance purposes. Where You close Your account or request deletion, We will delete or anonymise Your data unless retention is required by applicable law.
YOUR RIGHTS
You have the right at any time to prevent Us from contacting You for marketing purposes by following the unsubscribe instructions in any promotional communication. Additionally, all users have the following rights:
- Right to Access-You may request access to the personal information We hold about You
- Right to Correction-You may request that We correct any inaccurate or incomplete information
- Right to Withdraw Consent-You may withdraw Your consent to marketing at any time
- Right to Erasure-You may request deletion of Your personal data, subject to legal retention obligations
- Right to Grievance Redressal-You may raise a concern by writing to Our Grievance Officer at globalsupport@nooe.co. We will acknowledge Your grievance within 48 hours and endeavour to resolve it within 30 (thirty) days
Additional Rights-EU and UK Customers (GDPR / UK GDPR)
In addition to the above, if You are based in the European Union or United Kingdom, You have the right to:
- Object to processing based on legitimate interests
- Request restriction of processing in certain circumstances
- Request data portability-to receive Your data in a structured, machine-readable format
- Lodge a complaint with Your national data protection authority. In the UK, this is the Information Commissioner's Office (ico.org.uk). In the EU, please contact the supervisory authority in Your country of residence.
Additional Rights-California Residents (CCPA)
If You are a California resident, You have the right to:
- Know what personal information We collect, use, disclose, and share
- Request deletion of Your personal information
- Opt out of the sale of Your personal information-the Company does not sell Your personal data
- Non-discrimination for exercising Your privacy rights
To exercise any of the above rights, please write to Us at globalsupport@nooe.co. We will respond within 30 (thirty) days of receiving Your request.
CHILDREN'S PRIVACY
Neither us.nooe.co nor Our services are directed towards any person below the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18. In the event that We learn that We have gathered personal information from anyone under the age of 18, We will delete that information as soon as possible. If You believe that We have collected such information, please contact Us at globalsupport@nooe.co.
LINKS TO OTHER WEBSITES
As part of Our service, We may provide links to third-party websites or applications. We are not responsible for the privacy practices or content of those websites. This Privacy Policy applies solely to information collected through us.nooe.co. We encourage You to review the privacy policies of any third-party websites You visit.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to change this Policy at any time. We will notify You of significant changes by sending a notice to the primary email address on Your account or by placing a prominent notice on the website. Significant changes will take effect 15 (fifteen) days following such notification. Non-material changes or clarifications will take effect immediately. We encourage You to review this Policy periodically.
CONTACT US
If You have any questions regarding this Privacy Policy or the practices of this website, please write to Us at globalsupport@nooe.co.
