Refund policy

RETURNS & EXCHANGES

Every NOOE product is designed with precision and crafted to endure. We take complete ownership of the quality of what we deliver and where we fall short of that commitment, we respond with the same care. The following policy applies exclusively to purchases made directly through global.nooe.co.

Eligibility

Returns are accepted exclusively for products that arrive damaged or defective. To be eligible, all products must be returned in their original, unused condition - unaltered, and with all original packaging, tags, dust bags, and accessories intact. Products showing signs of use, scratches, stains, marks, or damage caused after delivery will not be accepted and will be returned to the sender at their cost.

The following are not eligible for return under any circumstance: personalised or embossed products; imperfect or seconds items sold as-is; bundled sets unless returned in full and in original condition; gift cards and credit notes; and gift items.

Damaged in Transit

If your order arrives in a damaged condition, you must notify us at globalsupport@nooe.co within 48 hours of delivery. Your notification must include clear photographs of the damage - the affected area, the complete product, the outer packaging as received, and the order label. Requests raised beyond the 48-hour window, or without sufficient photographic documentation, will not be entertained.

Our team will respond within 2 business days of receiving your notification.

How to Return

Returns may only be processed following written approval from our team. Do not dispatch the product before this confirmation is received.

01  Write to globalsupport@nooe.co within 48 hours of delivery with your order number and photographs of the damage. Await written approval before taking any further action.

02  Once approved, securely package the product and arrange return shipping using a tracked courier of your choice, at your own cost. NOOE does not provide prepaid return labels and accepts no liability for parcels lost in transit. Retain your proof of postage.

03  Dispatch the product within 48 hours of receiving approval. The parcel must arrive at our facility within 30 days of the approval date. Returns received beyond this period will not be accepted.

04  Upon receipt and inspection, your resolution will be confirmed within 10 working days. You will receive email confirmation at the point of receipt and again upon processing.

Resolution

Once the returned product is received and the damage is verified by our team, you may choose one of the following:

Fresh replacement order once your return is verified, NOOE will generate a fresh order for the same product on your behalf. All inbound return shipping costs are borne entirely by you. NOOE will bear the shipping cost of dispatching the replacement order back to you. In the event that the original product is unavailable at the time of resolution, a credit note to the full purchase value will be issued automatically.

Credit note - to the full value of your original purchase, redeemable against any future order on global.nooe.co, valid for 2 months from the date of issue.

No cash or card refunds are issued.

Shipping & Costs

All return courier costs are borne entirely by the customer. NOOE does not provide prepaid return labels and does not assume responsibility for parcels lost or damaged in transit on their return journey. NOOE will not bear the shipping expenses after the returned product has been verified and the replacement order is ready to be dispatched to you.

Jurisdiction

All return and resolution assistance is applicable solely within the country of original purchase. This policy governs purchases made at global.nooe.co only and does not extend to products purchased through third-party retailers or stockists.